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Feedback & Complaints

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Feedback & Complaints

Feedback, compliments and complaints can be lodged in the following way

In writing to: Sunrise2Sunrise Community Care Feedback 5/43 Treloar Lane, Pakenham VIC 3810

Directly in person with a staff member, either verbally or by submitting this form by email to [email protected] or

by phone on
(03) 9188 3499
; or can be sent anonymously, using the mailing address above which will be acknowledged within three business days.

We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Sunrise2Sunrise to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service. If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Sunrise2Sunrise Executive General Manager Malvin Chimutengo in person or to the relevant external complaints agencies listed below :

External Complaints Officers

If you are unhappy with how Sunrise2Sunrise staff managed your complaint, you can also contact:

National Disability Insurance Agency (NDIS Participants)
Phone: 1800 800 100
email: [email protected]

Disability Services Commissioner
Phone: 1800 677 342
email: [email protected]

Commonwealth Ombudsman
Phone: 1300 362 072
(Calls from mobile phones at mobile phone rates)

Phone: 1800 060 789
(Calls from mobile phones at mobile rates)

Health Complaints Commissioner
Phone: 1300 582 113
email: [email protected]

Mental Health Complaints Commissioner
Phone: 1800 246 054
email: [email protected]

Community Housing Complaints (Housing Registrar)
Phone: (03) 9651 140
email: [email protected]

Office of the Commissioner for Privacy and Data Protection
Phone: 1300 666 444

Victorian Ombudsman
Phone: (03) 9613 6222
(rural callers) 1800 806 314

Opening hours

Monday–Friday: 9:00am–5:00pm

Saturday: By Appointment Only
Sunday: By Appointment Only